Frequently Asked Questions
About Techs-N-More
Why should I feel confident that Techs-N-More can help me?
We've helped make many matches between consumers and professionals and/or technicians and we give you the advantage of 20+ years of accumulated knowledge in the home services industry.
How long has Techs-N-More been doing this?
Techs-N-More was founded in March 2011. We've grown by teaming with other local companies like ours to give us a base of experience.
What cities do Techs-N-More service?
Our member service professionals cover all major metropolitan areas in Kansas and Missouri. Once a total of 200 professionals, technicians and businesses join our free Techs-N-More Online Directory in a city with a population of 50,000 or more then Techs-N-More will begin to offer the PRO-TECH memberships in that area and the surrounding areas. In 2018 we will open up Techs-N-More to Illinois, Oklahoma & Texas. Every year Techs-N-More will open up 2 to 3 more states until we have covered all 50 states. Once 100 professionals, technicians & businesses join our Techs-N-More Online Directory (with a free listing) we will begin advertising in that city and state. Techs-N-More's goal is that its website will covers the entire United States with a directory of screened and approved professionals, technicians and businesses (PRO-TECHS) by 2022.
THE BENEFITS OF TECHS-N-MORE
What kind of help can I get from your professionals, technicians, or businesses (PRO-TECHS)?
Our network includes service professionals skilled in more than 500 types of services, from house cleaning to remodeling to personal training to dentistry to accountants and much, much more, plus a growing directory of local services.
How can Techs-N-More match me with the right professionals, technicians or businesses?
To find the right professionals, technicians, or businesses (PRO-TECHS) you first submit a brief description of your service need by answering a series of questions in the FIND A PRO-TECH Service Form. This service form not only helps us understand your expectations, but it lets you carefully consider all the aspects of your project. Techs-N-More then matches your specific need with the defined skills of a select group of PRO-TECHS. The result is a match between the right consumer and the right professionals, technicians, or businesses (PRO-TECHS).
Am I obligated to use Techs-N-More professionals?
No. We provide professionals, technicians, or businesses (PRO-TECHS) matched to your needs and interested in your job, but the final choice is up to you.
How do I know I'm getting the right professional, technician, or business (PRO-TECHS)?
Techs-N-More’s professionals, technicians, or businesses (PRO-TECHS) are thoroughly screened before being included in our network, so you can be confident in your selection. You can also use profile information and Ratings & Reviews from past customers to help decide who's best for you. Our mission is to create a better connection between the right consumer and the right professionals, technicians, or businesses (PRO-TECHS). We want you to get your job done right!
RATINGS & REVIEWS
What are Ratings & Reviews?
Ratings & Reviews are perhaps the most important service we offer to our users. They help us keep track of the quality of service provided by our members- professionals, technicians, or businesses (PRO-TECHS). For all requests you place with Techs-N-More, you'll be asked to submit Ratings & Reviews for the professionals, technicians, or businesses (PRO-TECHS) you are presented. When you do, you not only help other consumers make the right choice, you also contribute to the overall quality of service we offer.
When do I submit a Ratings & Reviews survey?
When you're ready. Because it's hard for us to know exactly when your job is done, we may ask you to submit your Ratings & Reviews before you're ready. Once your job is complete, you can always visit the Techs-N-More website to complete your Ratings & Reviews at that time.
About Our Web Site - COMING SOON!!!
What is "My Pro-Tech" and how do I use it?
"My Pro-Tech" is your personal space on our Web site where Techs-N-More keeps your profile information secure for you. This is the place for you to:
• Review your Service Requests
• Review your previously matched Pro-Techs
• Add your new address, phone number or e-mail address to your personal profile.
• Change your password or property profile information.
RESOURCE CENTER
In development: - COMING SOON!!!
The Resource Center is a vault of articles, pictures, videos and project tools providing insights and advice across a wide variety of topics. You can read articles, get advice from your neighbors and industry experts and discover tips to help connect with local services.
MANAGING YOUR RELATIONSHIP WITH A PRO-TECH.
What if I change my mind during a project and want to cancel a contract?
The decision to stop a project will have to be worked out between you and the professionals, technicians, or businesses (PRO-TECHS). Expect to pay for work and materials performed up to that point. We ask that you remember to come back to our website to complete your Ratings & Reviews survey.
Will Techs-N-More cancel a professional, technician, or business (PRO-TECH)'s member status upon receiving a customer complaint?
Your feedback is vital to the quality of service our member professionals provide. As with any credible grievance process, we first evaluate both sides of the story before making a final decision. Often, an unpleasant experience is the result of a simple misunderstanding between the two parties. However, if there is a negative trend against the professionals, technicians, or businesses (PRO-TECHS) for 6 or more consecutive negative reviews, we reserve the right to remove a professionals, technicians, or businesses (PRO-TECHS) from our network.
